CIS 413 PLANNING
AND CONTROLLING THE AUTOMATED OFFICE
Instructor: Dr.
Doris Christopher
Location: ST601
Office
hours: 2:00 – 4:00 p.m. Mondays, Thursdays
Voicemail: 323-343-2983
(office), 323-343-2927 (voicemail)
E-mail: dchrist@calstatela.edu
Fax: 323-343-5209
COURSE
MATERIALS: The course will be taught as
an interactive course. Each week
various topics will be presented, discussed, and analyzed. Various cases, exercises,
problems/issues/trends will be researched and presented. The materials will be provided on a weekly
basis and posted to the web. Class
discussion and participation in current
issues will be mandatory.
CATALOG
DESCRIPTION: Management functions as
applied to the traditional and automated office environment along with evaluation,
control, and adjustment of the office environment and office information
systems.
COURSE
APPROACH: Students will become aware
of both technical and human factors in the automated office. The course will address and explore issues
and concepts which apply to students in various curriculums, such as management
information systems, office administration, management, and education as well
as others.
COURSE
OBJECTIVES: Upon completion of the
course, students will be able to:
1.
Expound
on his/her understanding of how office systems contribute to organizational
efficiency and effectiveness.
2.
State
the importance of focusing on customer service in a structured environment.
3.
Explain
the concepts of office systems and technologies and the rapid changes occurring
in the environment.
4.
Exhibit
skills in analysis and decision-making concerning the development,
implementation, and management of office systems.
5.
Express
an awareness of socio-technical trends and their potential impact upon
organizations.
6.
Display
skill in the research and communication of topics in office systems.
7.
Develop
an affinity for career paths in automated office systems.
8.
Develop
a feasibility study which explains the impact on an office when new,
state-of-the art technologies are proposed.
9.
Present
team projects--submitted both in oral and written formats on various research
topics.
Evaluation and Grading
Procedures:
Midterm: 20%
Final: 20%
Feasibility study: 20%
Quizzes, in-class assignments: 20%
*There
will not be any makeup for missed in-class assignments/quizzes. Papers and presentations must be submitted
by the stated due dates. Any papers
submitted late will be docked a letter grade for each class.
The grading scale is as follows:
A=
90 – 100%
B=
80 – 89%
C=
70 – 79%
D=
60 – 69%
F=
-60%
The
exams will consist of objective and
essay questions/statements. The quizzes will follow the same format as
the midterm and final exam.
Short
research papers are one-page papers (double-spaced) which address the topics
covered in the course. The research
papers must be accompanied by the article when submitted for a grade. Research papers will be due during the
following weeks:
Week 3, 5, 7,
9.
The
feasibility study is due the 10th week of
class. This project is a team project
and will consist of: an oral
presentation and a written report.
Week One
Assignment
Assignment: Research the following questions for next week’s class discussion.
a. What is meant by the term “office systems”?
b. What is a system?
c. Are the terms “office systems” and “office administration” synonymous?
d. What is meant by the term “office automation”?
e. What do you believe is the most crucial problem facing organizations today regarding manpower?
f. What is the key characteristic of a traditional office environment? An automated office environment?
Familiarize yourself with trade magazines and journals such as:
Network World
Harvard Business Review
Computerworld
CIO
Internet World
Journal of Systems Management
Software Magazine
Journal of Management Information Systems
Information Week
*Please
come prepared each week to discuss the Questions of the Week.