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BUS501-High Performance Communication Teamwork     |     home
Higher structure
    Interviews are considered higher structure communication modes.  Effective interviewing is conversation that is planned and has specific purposes.  

    The three successful ingredients for a successful interview are:

    1.    A clear purpose for having the interview
    2.    A planned approach to maximize the value of the time spent together
    3.    Ample opportunities for interaction between participants

    The planning phase of the interview process involves careful consideration of the following:

    1.    Exactly how you hope to accomplish your purpose
    2.    The characteristics, needs, and motivations of the other person
    3.    The climate or setting in which the interview will take place
    4.    Specific questions and general structure of questions to be used.

    Six types of interviews are especially important in mangerial communication:  1.  performance review, 2. counseling, 3. reprimand, 4. grievance, 5. exit interview, and 6. selection interview.  Each should be looked at in terms of:

    1.    Its primary purpose
    2.    the ideal climate and a brief description of the process for success
    3.    Obstacles one might expect to encounter

    Most workers appreciate constructive input from their boss.  

An objective, fair climate is important, even if the interview is sometimes tense.  

Managers must be able to support criticism with examples and data.  

Work performance (goals) should be set jointly by manager and subordinate.  

People's instrinsic worth must never be diminished.  Focus on specific behaviors, not necessarily why the behavior is occurring.

Create a supportive climate first.

You need not have the solution to confront a problem.